email queries to chloe@glamglow.co.za
email queries to chloe@glamglow.co.za
Last updated: September 2026
Welcome to GLOW & GLAM. By accessing and using our website and purchasing products from us, you agree to be bound by these Terms & Conditions.
Please read these Terms & Conditions carefully before placing an order.
GLOW & GLAM is an online retail business offering press-on nails and related products to customers in South Africa.
Our website is available at:
For customer queries, please contact us at:
chloe@glowglam.co.za
We make every effort to ensure that product descriptions, photographs, colours, sizes and prices displayed on our website are accurate.
Please note that colours may appear slightly different depending on your device, screen settings and lighting.
Product availability is subject to stock availability.
If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible to discuss an appropriate solution.
All prices displayed on the website are in South African Rand (ZAR).
Prices are subject to change without prior notice. However, the price applicable to your order will be the price displayed at the time your order is placed, subject to any obvious pricing error.
GLOW & GLAM reserves the right to correct genuine pricing or listing errors.
When you place an order through our website, you are making an offer to purchase the selected products.
An order will only be processed once payment has been successfully received and the order has been accepted by GLOW & GLAM.
We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including stock shortages, suspected fraudulent activity or an obvious pricing or product-description error.
If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded.
Payment must be successfully completed before an order will be processed and dispatched.
Customers are responsible for ensuring that the information supplied during checkout is correct.
GLOW & GLAM will not be responsible for delays resulting from incorrect delivery details supplied by the customer.
We offer delivery across South Africa.
Orders over R500: Free delivery.
Orders under R500: R60 locker-to-locker delivery via The Courier Guy.
Delivery times may vary depending on the courier, destination, public holidays, weekends, weather conditions and other circumstances outside our reasonable control.
Once an order has been handed to the courier, delivery is subject to the courier's delivery process and timeframes.
Customers should ensure that the delivery information supplied at checkout is accurate and complete.
If a parcel is delayed, lost or damaged during delivery, please contact us as soon as possible so that we can assist with the courier investigation where applicable.
Customers are responsible for providing the correct delivery information.
If an order is returned to GLOW & GLAM because incorrect or incomplete delivery information was provided, additional delivery charges may apply before the order can be sent again.
Ownership of the products will pass to the customer once full payment has been received and the products have been delivered, subject to applicable law.
Nothing in these Terms & Conditions limits any rights that a consumer has under South African consumer-protection legislation.
GLOW & GLAM aims to provide quality products and a positive shopping experience.
Because press-on nails are a beauty and personal-use product, we ask customers to carefully check their order before opening or using the products.
For hygiene reasons, opened or used press-on nails cannot ordinarily be returned simply because the customer has changed their mind, subject always to any rights the customer has under applicable South African law.
This does not affect a customer's statutory rights relating to defective, unsafe, incorrect or otherwise non-conforming goods.
Please see our Returns & Refunds Policy for the full process.
If you receive a product that is defective, damaged, incorrect or materially different from what you ordered, please contact us as soon as possible.
Please provide:
Your order number
Your name and contact details
A description of the problem
Photographs of the product and packaging where appropriate
We may request photographs or other reasonable information to help us assess the issue.
Where a return is required, we will provide instructions regarding the return process.
Nothing in this section limits the consumer rights provided by the Consumer Protection Act.
Customers are responsible for following the instructions supplied with the product and using the product as intended.
GLOW & GLAM cannot be held responsible for damage caused by incorrect application, removal, misuse, failure to follow instructions, excessive exposure to water or chemicals, or other use outside the intended purpose of the product, to the extent permitted by law.
Customers with known allergies or sensitivities should check the product information and ingredients where applicable and should discontinue use if irritation occurs.
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, information may occasionally contain errors, omissions or inaccuracies.
GLOW & GLAM reserves the right to update, correct or change website content, product information and pricing where reasonably necessary.
Unless otherwise stated, all content appearing on the GLOW & GLAM website, including logos, photographs, graphics, product images, text, designs and branding, belongs to GLOW & GLAM or is used with permission.
Website content may not be copied, reproduced, modified, distributed or used commercially without prior written permission.
We aim to keep our website available and functioning correctly. However, we cannot guarantee that the website will always be available, uninterrupted or completely error-free.
We may temporarily suspend or restrict access to the website for maintenance, updates, technical issues or other reasonable purposes.
GLOW & GLAM respects your privacy and will process personal information in accordance with applicable South African privacy legislation.
Personal information supplied when placing an order may be used for purposes including processing payments, fulfilling orders, arranging delivery, communicating with customers and providing customer support.
Customers may not use the website for fraudulent, unlawful or abusive purposes.
GLOW & GLAM reserves the right to investigate suspicious transactions and take reasonable steps to protect the business and its customers.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.
To the extent permitted by law, GLOW & GLAM will not be responsible for losses caused by circumstances outside our reasonable control, including courier delays, service interruptions, technical failures, natural events or other external circumstances.
GLOW & GLAM may update these Terms & Conditions from time to time.
The updated version will be published on this website with the relevant updated date.
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the rights and remedies available to consumers.
If you have any questions about these Terms & Conditions, please contact:
GLOW & GLAM
Email: chloe@glowglam.co.za
Website: www.glowglam.co.za
We are happy to assist with questions regarding orders, products, delivery, returns and refunds.
Last updated: September 2026
At GLOW & GLAM, we want you to love your purchase. Please read the following Returns & Refunds Policy before placing your order.
Because our press-on nails are beauty and personal-use products, we generally do not accept returns of products that have been opened, worn, applied, altered or used.
For hygiene and safety reasons, customers should not return press-on nails that have been applied to the nails or otherwise used.
Where applicable law provides a consumer with a right to cancel or return an online purchase, that right will apply subject to the requirements and exclusions provided by law.
If you receive the wrong product, please contact us as soon as possible.
Please email:
chloe@glowglam.co.za
Include:
Your order number
Your name
A description of the problem
Photographs of the product received
Photographs of the packaging, where relevant
If the incorrect product was supplied by GLOW & GLAM, we will work with you to arrange the appropriate remedy.
Please inspect your order when it arrives.
If your product has been damaged during delivery, please contact us as soon as reasonably possible and provide photographs of:
The product
The packaging
The courier parcel or packaging label
We may need this information to investigate the matter with the courier.
Where the product is defective or damaged in circumstances covered by applicable consumer law, the appropriate remedy will be provided in accordance with that law.
If a product has a manufacturing defect or does not meet the applicable standards required by South African consumer law, please contact us.
The Consumer Protection Act provides an implied warranty of quality, and in applicable circumstances consumers may return defective, unsafe or non-conforming goods within six months of delivery. The legislation provides for repair, replacement or refund as applicable.
Nothing in this Returns & Refunds Policy is intended to remove or reduce a consumer's statutory rights.
For hygiene reasons, GLOW & GLAM may not accept ordinary change-of-mind returns where press-on nails have been opened, applied or used.
However, this restriction does not apply where a consumer has a statutory right to return defective, unsafe or non-conforming goods under applicable law.
To request a return, please email:
chloe@glowglam.co.za
Please include:
Your full name
Order number
Date of purchase
Product purchased
Reason for the return
Photographs where relevant
Please do not send products back without first contacting us and receiving return instructions.
Where a return is due to a customer changing their mind and a return is legally permitted, the customer may be responsible for the applicable return delivery costs, subject to the requirements of South African law.
Where the return relates to a defective, incorrect or non-conforming product and the law requires the supplier to bear the applicable costs, GLOW & GLAM will comply with those requirements.
Where a refund is approved, the refund will generally be processed using the original payment method, where reasonably possible.
The time taken for the funds to reflect in the customer's account may depend on the payment provider or financial institution.
Delivery charges will be treated in accordance with the applicable legal requirements and the circumstances of the return.
Where appropriate, GLOW & GLAM may offer an exchange or replacement for an incorrect or defective product.
Any exchange remains subject to product availability and applicable consumer rights.
Subject to statutory consumer rights, ordinary returns will generally not be accepted where:
The product has been worn or applied.
The product has been opened or used for personal purposes.
The product has been damaged through misuse.
The product has been altered by the customer.
The customer has failed to follow the product's application or care instructions.
The product is returned solely because the customer has changed their mind and no applicable right to return exists.
Nothing in this policy excludes, restricts or limits any right or remedy available to a consumer under the Consumer Protection Act, Electronic Communications and Transactions Act or any other applicable South African law.
If there is any conflict between this policy and a mandatory consumer right, the applicable law will prevail.
For all return and refund enquiries:
GLOW & GLAM
Email: chloe@glowglam.co.za
Website: www.glowglam.co.za